Supervising Others - Train the Trainer Course & Training Materials + Trainer Resources

Supervising Others - Online Training Course - Certificate in Supervising Others - Soft Skills for Supervisors & Managers

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Study method - Online, self-paced (6-12 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – IAOTS Accredited/CPD Standards

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Course aims

This supervising others online course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Course objectives

The objectives of this supervising others online course are to:

• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path

What’s covered in this course?

This online supervising others course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Setting Expectations

• Defining the Requirements
• Identifying Opportunities for Improvement and Growth
• Setting Verbal Expectations
• Putting Expectations in Writing

Module Three: Setting Goals

• Understanding Cascading Goals
• The SMART Way
• Helping Others Set Goals

Module Four: Assigning Work

• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Module Five: Degrees of Delegation

• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

Module Six: Implementing Delegation

• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Module Seven: Providing Feedback

• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Module Eight: Managing Your Time

• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

• What to Do If You’ve Been Promoted from within the Team
• What to Do If You’re Leading a Brand New Team
• What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People
• Go to GembaKeep Learning!

Supervising Others - Online Training Course - Certificate in Supervising Others - Soft Skills for Supervisors & Managers

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Study method - Online, self-paced (6-12 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – IAOTS Accredited/CPD Standards

(image)
Course aims

This supervising others online course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Course objectives

The objectives of this supervising others online course are to:

• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path

What’s covered in this course?

This online supervising others course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Setting Expectations

• Defining the Requirements
• Identifying Opportunities for Improvement and Growth
• Setting Verbal Expectations
• Putting Expectations in Writing

Module Three: Setting Goals

• Understanding Cascading Goals
• The SMART Way
• Helping Others Set Goals

Module Four: Assigning Work

• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Module Five: Degrees of Delegation

• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

Module Six: Implementing Delegation

• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Module Seven: Providing Feedback

• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Module Eight: Managing Your Time

• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

• What to Do If You’ve Been Promoted from within the Team
• What to Do If You’re Leading a Brand New Team
• What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning!

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Why is effective supervision important?

Effective supervisors are necessary in all settings where employees need guidance and supervision to complete tasks, serve customers, and meet deadlines. A skilled supervisor is an effective communicator, problem-solver and employee motivator. In order to be a good leader and get the most out of all of your employees, you need to have insight into their strengths and developmental needs. You also need to have a clear set of expectations and goals.

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 6-12 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available
7. Certificate (IAOTS Accredited)

Course accreditation

1. The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
2. All our online courses are accredited and internationally recognised by the International Association of Online Training Standards (IAOTS).

Organisational e-learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

• set up a FREE blended learning environment;
• upload essential documents;
• upload individual and group learners;
• manage learners, including tracking progress
• review who has completed training
• download/print training reports for compliance audits

You can also browse our full e-learning course catalogue or leadership and management courses and programs to find out more about our wide range of training courses and qualifications. Alternatively, contact our Support Team on <spa

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